egebet Privacy
Policy

Information We Collect

egebet collects personal information from you at various points during your interaction with the platform. The categories of data we collect, and the context in which each category is gathered, are described in full below. We collect only the information that is genuinely necessary for the purposes identified in this policy.

1.1 Registration Data

When you create an egebet account, we collect the following information:

• Full legal name — used for identity verification and account ownership records.
• Date of birth — used to confirm that you are 18 years of age or older, in compliance with our age restriction policy.
• Mobile number — used for account authentication, two-factor verification, and SMS notifications relating to your account.
• Email address — used for account communications, bonus notifications, and security alerts.
• Residential address — including city (Dhaka, Chittagong, Sylhet, Khulna, or other location in Bangladesh) — collected for identity verification purposes.
• Username and password — your chosen account credentials. Passwords are stored in hashed, salted form and are not readable by egebet staff.

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, we may collect scanned copies or photographs of government-issued identity documents. Accepted document types include the Bangladesh National Identity Card (NID), a valid passport, or such other documentation as egebet may accept at its discretion. These documents are processed securely and retained in accordance with the data retention schedule described in Section 7 of this policy.

1.3 Financial and Payment Data

When you make a deposit or withdrawal through egebet, we collect transaction records including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), the transaction reference number, the amount in Bangladeshi Taka (BDT), and the timestamp. egebet does not store full card numbers or mobile banking PINs. Payment processing is handled through encrypted payment gateways, and sensitive payment credentials are never stored on egebet's servers.

1.4 Behavioural and Usage Data

We automatically collect certain data about how you interact with the egebet platform, including:

• Pages and sections of the platform visited, and time spent on each.
• Games accessed, wagers placed, and bet amounts (for platform personalisation and responsible gaming monitoring).
• Device type, operating system, and browser version.
• IP address and approximate geolocation (country and city level).
• Session duration and login frequency.

This behavioural data is used to improve platform performance, detect unusual account activity, and power egebet's responsible gaming monitoring tools. It is not sold to third parties or used for cross-site advertising profiling.

1.5 Communications Data

When you contact egebet's support team via live chat, email, or WhatsApp, we retain a record of the communication. This includes the content of the messages exchanged, the date and time of contact, and the resolution of any query or complaint raised. These records are maintained for quality assurance, dispute resolution, and regulatory compliance purposes.

How We Use Your Data

egebet uses the personal information it collects for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The table below maps each data category to its primary use and the legal basis under which that use is carried out.

2.1 Marketing Communications

With your explicit consent, egebet may send you promotional communications about new games, upcoming cricket betting markets (including BPL and IPL match-day offers), seasonal promotions, and bonus opportunities. You may withdraw your consent to marketing communications at any time by updating your preferences in the account settings panel or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of communications sent prior to the withdrawal, and it does not impact your ability to continue using egebet's services.

2.2 Responsible Gaming Monitoring

egebet uses behavioural data — including wagering frequency, session duration, deposit patterns, and self-exclusion history — to power its responsible gaming monitoring system. Where automated analysis identifies patterns consistent with problem gambling, egebet's responsible gaming team may make proactive contact with the player. This use of data is in the player's genuine interest and constitutes a legitimate purpose under egebet's responsible gaming obligations. Further details are available on the egebet Responsible Gaming page.

2.3 Fraud and Security Monitoring

egebet continuously monitors account activity for indicators of fraud, multi-accounting, money laundering, use of automated software, and other prohibited conduct as defined in the Terms & Conditions. This monitoring uses a combination of automated systems and manual review. Where suspicious activity is identified, egebet may suspend the account pending investigation and may share relevant data with payment providers or appropriate authorities where legally required to do so.

Cookies and Tracking

egebet uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to gather aggregated statistical data about how the platform is used. This section explains what types of cookies egebet uses and how you can manage them.

3.1 What Are Cookies

Cookies are small text files that a website places on your device when you visit. They allow the website to recognise your device on subsequent visits and to remember certain preferences or session states. Cookies set by egebet are first-party cookies — they are placed by egebet's own domain and are not shared with advertising networks.

3.2 Types of Cookies Used by egebet

egebet does not use advertising cookies, retargeting pixels, social media tracking scripts, or any third-party behavioural profiling tools. The cookies listed above are the complete set of tracking technologies deployed on the egebet platform.

3.3 Managing Cookies

You can manage or delete cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies on a per-site basis. Please note that disabling strictly necessary cookies will prevent you from logging in to your egebet account and using the platform's core features. Disabling analytical or functional cookies does not affect your ability to place bets or access games.

Data Sharing and Third Parties

egebet does not sell or rent your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

4.1 Payment Processors

In order to process your deposits and withdrawals, egebet shares relevant transaction data with the payment providers you select. For example, when you initiate a deposit via bKash or Nagad, the necessary transaction details are shared with that provider to complete the transfer. Payment providers receive only the information required to execute the transaction and are bound by their own data protection obligations. egebet does not transmit full identity documents to payment providers.

4.2 Game Providers

Live casino and slot games on egebet are delivered by third-party game providers including Evolution Gaming, Ezugi, Pragmatic Play, Spribe, NetEnt, and Microgaming. When you access a game powered by one of these providers, certain technical data (such as your account identifier and session token) is shared with the provider to authenticate your session and record game outcomes. Game providers do not receive your full personal profile and are contractually prohibited from using any shared data for purposes other than game delivery.

4.3 Identity Verification Services

egebet uses third-party identity verification services to process KYC document checks. When you submit identity documents for verification, those documents are securely transmitted to the verification provider. These providers are bound by strict data handling agreements and are permitted to use your documents only for the purpose of completing the identity check. Verification results are shared back with egebet and are stored in accordance with the retention schedule in Section 7.

4.4 Legal and Regulatory Disclosures

egebet may disclose personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where we are legally required or permitted to do so — for example, in response to a court order, a formal investigation request, or an anti-money laundering reporting obligation. In such cases, egebet will disclose only the minimum information required to comply with the legal obligation and will endeavour to notify affected players where permitted by law.

4.5 Business Transfers

In the event that egebet's business or assets are acquired by, merged with, or transferred to another entity, your personal data may be transferred as part of that transaction. In such circumstances, the acquiring entity will be required to honour the terms of this Privacy Policy with respect to all data transferred. egebet will provide reasonable advance notice to registered players in the event of such a transfer.

Data Security

egebet employs a layered approach to data security, combining technical, procedural, and access control measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. While no platform can guarantee absolute security, egebet's security infrastructure is designed to meet industry best practices for online gaming platforms.

5.1 Technical Measures

• TLS 1.3 Encryption: All data in transit between your browser and egebet's servers is protected by Transport Layer Security (TLS) 1.3 encryption. The egebet.bio domain is served exclusively over HTTPS.
• Password Hashing: Account passwords are stored using a strong cryptographic hashing algorithm with per-account salting. Plain-text passwords are never stored and are not accessible to egebet staff.
• Two-Factor Authentication (2FA): egebet supports SMS-based 2FA for all registered accounts. Players are strongly encouraged to enable 2FA in their account security settings.
• Database Encryption: Sensitive data fields within egebet's databases are encrypted at rest using AES-256 encryption.
• Intrusion Detection: egebet's infrastructure is monitored by automated intrusion detection systems that flag and escalate anomalous access patterns in real time.

5.2 Access Controls

Access to personal data held by egebet is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories required to fulfil their specific roles. All staff with access to personal data are subject to confidentiality obligations and receive regular data security training. Access logs are maintained and reviewed periodically by egebet's security team.

5.3 Data Breach Response

In the unlikely event of a data security breach that affects your personal information, egebet will take immediate steps to contain the breach, assess the scope of impact, and notify affected players as soon as reasonably practicable. Notification will be delivered to your registered email address and will include a description of the nature of the breach, the categories of data affected, and the steps egebet has taken in response.

Your Privacy Rights

As a user of the egebet platform, you hold meaningful rights over your personal data. egebet is committed to honouring these rights and to providing a straightforward process for exercising them. The following rights are available to all registered egebet players:

6.1 How to Exercise Your Rights

To exercise any of the rights listed above, contact the egebet support team via live chat or email at [email protected]. Please include your registered username and a clear description of the right you wish to exercise. egebet will respond to all verified data rights requests within 14 calendar days. In complex cases, this period may be extended by a further 14 days, in which case you will be notified of the extension and the reason for it.

egebet reserves the right to request proof of identity before processing a data rights request, to ensure that we do not disclose or modify personal data in response to requests from unauthorised parties.

Data Retention

egebet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or to meet applicable legal, regulatory, and compliance obligations. Once the applicable retention period has elapsed, data is securely deleted or anonymised. The retention schedule below sets out the standard periods applied to each major category of data.

7.1 Account Closure and Data Deletion

When you close your egebet account — whether voluntarily or due to a breach of the Terms & Conditions — your account profile is deactivated immediately and removed from the active player database. However, certain categories of data (as listed in the table above) are retained in secure archived storage for the periods required by law. This archived data is not used for any active processing purposes during the retention period and is accessible only to egebet's compliance team.

If you wish to request early deletion of any data category that is not subject to a mandatory legal retention obligation, you may do so by submitting a right-to-erasure request as described in Section 6.

Policy Updates and Contact

8.1 Changes to This Privacy Policy

egebet reviews this Privacy Policy periodically and updates it where necessary to reflect changes in our data practices, changes in applicable law, or improvements to our platform. Where a change is material — meaning it significantly affects how we collect, use, or share your personal data — registered players will be notified by email at their registered address at least 7 days before the change takes effect.

Non-material updates (such as clarifications of existing language, corrections of typographical errors, or improvements to readability that do not alter the substance of the policy) may be made without advance notice. The "Last Updated" date at the top of this page is revised whenever any change is made to the policy. We encourage you to review this page periodically to stay informed of any updates.

8.2 Contact the egebet Privacy Team

If you have any questions about this Privacy Policy, about how egebet handles your personal data, or about how to exercise your data rights, please contact the egebet support team using the details below. All privacy-related enquiries are handled by egebet's compliance team.

Email: [email protected]
Live Chat: Available 24/7 via your egebet account dashboard
Response Time: Privacy and data rights enquiries are acknowledged within 2 business days and resolved within 14 calendar days.